Privacy Policy

Last Updated: September 30, 2026

Information We Collect

We collect information you provide directly to us, such as your name, email address, phone number, and vehicle preferences when you fill out our quote form or contact us.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, including processing your requests for quotes, facilitating vehicle purchases and shipping, and communicating with you.

Sharing of Information

We disclose personal information only as described in this policy and when needed to provide our services, including to shipping and logistics partners and, when PAM Assistant is enabled, to Anthropic as our external AI service provider.

Guest AI Chat

When PAM Assistant is enabled, we process the messages you submit, the selected website locale, timestamps, response ratings, and limited technical security and rate-limit data to answer questions, protect the service, and evaluate response quality. Do not submit passwords, payment-card details, government identifiers, or confidential documents.

Messages are sent to Anthropic, an external AI service provider acting as a processor for the assistant response. PAM Assistant can make mistakes; its responses are informational and are not binding quotes, legal advice, customs decisions, or guarantees.

Raw guest chat sessions and messages are retained for no more than 30 days after the session’s last activity, then deleted. Non-identifying aggregate usage metrics may be retained separately.

Use the delete-history control in PAM Assistant to delete the active browser session immediately. If you no longer have that browser session, contact info@primeauctionmotors.com to request deletion of identifiable chat data; we will verify the request before acting.

If you have any questions about this Privacy Policy, please contact us at info@primeauctionmotors.com.